Warranty Terms & Conditions

As part of an on-going commitment to excellence in product support, Euroquip offers a comprehensive product warranty program.

1. THIS WARRANTY

The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. This warranty:

• Covers the product against faulty materials or workmanship; and
• Covers the replacement of parts, the repair labour used, a refund of the price of the product or replacement of the machine, or other compensation for the remainder of the warranty period.

This product warranty is only applicable to the original purchaser of the machine and only purchases made from Euroquip Authorized Retailers.

2. WARRANTY PERIODS:

Commercial Warranty*: 2 Years (24 months)

Domestic Warranty*: 4 Years (48 months)

Domestic Warranty applies to domestic use of the product: Personal, residential, or household use only. Commercial Warranty applies to commercial or business use of the product: All uses other than domestic use, including use for income-producing (including farming) or rental purposes.

*These GT Power Warranty periods are for products that are:

• Purchased from a New Zealand GT Power Dealer after 01/06/23
• Serviced by a GT Power Dealer in accordance with the GT Power service schedule , using genuine parts and the correct grade of oil (proof required)
• Meeting all other warranty requirements

NOTE: These warranty conditions apply to New Zealand only.

Euroquip warrants each new GT Power machine free from defect in material and workmanship under normal use and routine servicing, for the warranty periods specified. Conditional to the limitations and exclusions list below. The warranty period begins when the product is purchased by the end user. Warranty is not transferrable and is only claimable by the original purchaser.

Proof of purchase documentation with product serial number must be provided. If it has been lost and Euroquip does not have a record of the purchaser’s details, the warranty period shall be calculated from the appropriate dealer wholesale sale date.

The purchaser must keep a record of all service and maintenance history as proof of servicing history. This may be requested when assessing any future warranty claims. The decision that an issue with a product qualifies as a warranty claim is made at the sole jurisdiction of Euroquip.

No costs incurred will be considered under warranty if repairs or maintenance are carried out by any party other than a Euroquip Approved Service Agent, unless with prior consent in writing from Euroquip.

It is the full responsibility of the purchaser to deliver the product under warranty to the nearest relevant service agent or product reseller. Warranty does not cover transportation costs including call outs, mileage and freight costs.

Customers are responsible for the care and cleaning of their product prior to sending it to our service centre. Any product being sent us must be thoroughly cleaned. Depending on what the product has come into contact with, it could pose an Occupational/ Work Health and Safety risk for our staff and or/service agents to inspect, repair or service a product that has come into contact with a hazardous substance. If we are asked to inspect, repair or service a product that has come into contact with a hazardous substance such as chemicals, asbestos or silica dust, we may not be able to inspect, service or repair the product. If this is the case, we will inform the purchaser and the product will be returned.

If a product is repaired under warranty, parts and labour required for the repair will be supplied at no charge. All defective parts replaced under warranty become property of Euroquip. Consumable items such as, but not limited to, oils, coolants, filter and spark plugs shall be the responsibility of the owner. Warranty assessment and repair will be scheduled and executed according to the normal work flow at the service location and depending on the availability of suitable replacement parts.

This warranty policy is an additional benefit and does not supersede the legal rights of any customer, reseller or service agent.

Should any issue be found to be a combination of a warranty failure and a non-warranty issue such as incorrect charging techniques, the repair cost component to rectify and repair the non-warranty failure is the customer’s full responsibility.

3. EXCLUSIONS:

• Warranty does not cover parts that are subject to wear and tear from usage and/or damage which results from neglect of periodic maintenance.
• Evidence must be provided that the product has been maintained and serviced suitably for a claim to be considered under warranty.
• Batteries supplied with your product are warrantied against defect for 3 months and does not include lack of charge due to non-use. Consumable items such as, but not limited to, oils, coolants, filters, spark plugs and batteries shall be the responsibility of the purchaser.
• Failure caused by incorrect operation of the product as specified in the manual either intentionally or by error.
• Lack of proper care and maintenance of the product.
• Any damage which results from unavoidable natural disasters, fire, collision, theft, etc.
• Any damage that results from misuse or use beyond the imitations of the products intended purpose (such as overloading or use under abnormal conditions).nditions.
• External circumstances such as product deterioration or corrosion due to environmental conditions like heat, cold, salt spray , sand or due to the passage of time
• Normal phenomena such as noise, vibration or oil seepage which are considered by Euroquip as not affecting the quality, function or performance of the product.
• Any damage due to improper storage or transport.
• Consumable replacement items: Spark plugs, contact points, shear pins, fuel strainers, oil filter elements, air cleaner elements, brake shoes or pads, clutch components, fuses, motor brushes, gaskets, tube or hoses, belts, cutting blades, light bulbs, serviceable bearings. Petroleum and others fluids: Oil, grease, battery electrolyte, and radiator coolant. Other items specified by Euroquip.
• Periodical maintenance items such as cleaning, inspection and adjustments.
• Contaminated fuel
• Modifications or installations of other products to the product
• Damage that results from the use of non-genuine parts, lubricant or fluid not approved by Euroquip
• Any repair and/or adjustment to correct improper or poor quality work previously performed.
• Attempted repair/ service by a party other than an Approved Service Agent, or any repair undertaken prior to approval of warranty be Euroquip is not covered under warranty.
• Warranty does not cover pre delivery service and adjustment, or failure that may occur as a result of lack of/ incorrect pre delivery service and adjustment. Warranty does not cover any incidental, indirect or consequential loss, damage, personal injury, or expense that may result from any defect, failure, malfunction, or misuse of a product.
• Any product that is found to have come into contact with hazardous substances such as chemicals, asbestos or silica dust and NOT been industrially cleaned prior to servicing.

4. HOW TO CLAIM WARRANTY:

In the event you are faced with a manufacturing fault with your GT Power product, you can claim a repair or part replacement under warranty if the following conditions are fulfilled:

• The problem is related to production quality or specifications of the machine
• The machine is within the warranty period outlined in schedule
• The issue does not fall within the warranty exclusions listed

If the criteria above is met, and you would like to request a warranty, then please go online to https://www.euroquip.co.nz/Service-Request-End-User and log your warranty claim.